We strive for an easy, reliable shopping experience. Find answers to common questions below or get in touch with our team directly.
We process all orders within 24–48 hours. Standard delivery typically takes 5–12 business days depending on location. Tracking information is sent directly to your email as soon as the carrier registers the package. Orders over $50 qualify for free standard shipping.
We want you to love your purchase. If you are not completely satisfied, you can initiate a return within 30 days of receiving your order. The product must be in its original packaging. Contact our customer support team to receive a return authority label.
Yes, all active smart devices and wellness electronics (like the ThermoVibe Massage Blade and Red Light Eye Massager) are covered by our standard 1-year hardware warranty against manufacturing defects. If you experience an issue, contact support for a quick replacement.
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to trace your delivery. You can also trace your order directly on major carrier portals using the provided rsID code.
Send us a message and our support team will get back to you within 12–24 hours.